Amazon Smart Home Support Guides
Browse all 150 troubleshooting guides for Amazon Smart Home. Click any issue below for step-by-step fix instructions.
Echo 4th Gen — QR code not scanning
Echo 4th Gen — app can't find device
Echo 4th Gen — can't connect during setup
Echo 4th Gen — dual-band wifi problems
Echo 4th Gen — music not playing
Echo 4th Gen — orange ring
Echo 4th Gen — skill not working
Echo 4th Gen — smart plug not working
Echo 4th Gen — trigger not working
Echo 4th Gen — yellow ring flashing
Echo Auto — 2.4GHz connection issues
Echo Auto — can't add new device
Echo Auto — error 10-2-3
Echo Auto — error 6-1
Echo Auto — not waking up
Echo Auto — purple ring
Echo Auto — reminder not working
Echo Auto — skill not responding
Echo Auto — smart thermostat issues
Echo Auto — won't connect to wifi
Echo Buds — Bluetooth not pairing
Echo Buds — Spotify not working
Echo Buds — disconnecting from wifi
Echo Buds — error code 73001
Echo Buds — group playback not working
Echo Buds — morning routine not working
Echo Buds — red ring
Echo Buds — responding in wrong language
Echo Buds — skill won't enable
Echo Buds — wifi password incorrect
Echo Dot 3rd Gen — Bluetooth not pairing
Echo Dot 3rd Gen — Spotify not working
Echo Dot 3rd Gen — disconnecting from wifi
Echo Dot 3rd Gen — error code 73001
Echo Dot 3rd Gen — group playback not working
Echo Dot 3rd Gen — morning routine not working
Echo Dot 3rd Gen — red ring
Echo Dot 3rd Gen — responding in wrong language
Echo Dot 3rd Gen — skill won't enable
Echo Dot 3rd Gen — wifi password incorrect
Echo Dot 4th Gen — 2.4GHz connection issues
Echo Dot 4th Gen — can't add new device
Echo Dot 4th Gen — error 10-2-3
Echo Dot 4th Gen — error 6-1
Echo Dot 4th Gen — not waking up
Echo Dot 4th Gen — purple ring
Echo Dot 4th Gen — reminder not working
Echo Dot 4th Gen — skill not responding
Echo Dot 4th Gen — smart thermostat issues
Echo Dot 4th Gen — won't connect to wifi
Echo Dot 5th Gen — alarm didn't go off
Echo Dot 5th Gen — can't find Bluetooth device
Echo Dot 5th Gen — device is offline
Echo Dot 5th Gen — error code 102
Echo Dot 5th Gen — routine not working
Echo Dot 5th Gen — routine stopped working
Echo Dot 5th Gen — routines not saving
Echo Dot 5th Gen — smart bulb not connecting
Echo Dot 5th Gen — timer not working
Echo Dot 5th Gen — wifi setup failed
Echo Dot Kids — alarm not working
Echo Dot Kids — bedtime routine failed
Echo Dot Kids — blue ring spinning
Echo Dot Kids — can't hear me
Echo Dot Kids — device not found
Echo Dot Kids — error 001
Echo Dot Kids — error 10-2-2
Echo Dot Kids — not understanding commands
Echo Dot Kids — responding incorrectly
Echo Dot Kids — smart lock offline
Echo Flex — device not discovered
Echo Flex — multi-room audio issues
Echo Flex — muted and won't unmute
Echo Flex — network not showing
Echo Flex — not responding
Echo Flex — pairing mode not working
Echo Flex — skill disabled itself
Echo Flex — stuck in setup mode
Echo Flex — voice recognition not working
Echo Flex — waking up randomly
Echo Plus — alarm didn't go off
Echo Plus — can't find Bluetooth device
Echo Plus — device is offline
Echo Plus — error code 102
Echo Plus — routine not working
Echo Plus — routine stopped working
Echo Plus — routines not saving
Echo Plus — smart bulb not connecting
Echo Plus — timer not working
Echo Plus — wifi setup failed
Echo Pop — QR code not scanning
Echo Pop — app can't find device
Echo Pop — can't connect during setup
Echo Pop — dual-band wifi problems
Echo Pop — music not playing
Echo Pop — orange ring
Echo Pop — skill not working
Echo Pop — smart plug not working
Echo Pop — trigger not working
Echo Pop — yellow ring flashing
Echo Show 10 — device not discovered
Echo Show 10 — multi-room audio issues
Echo Show 10 — muted and won't unmute
Echo Show 10 — network not showing
Echo Show 10 — not responding
Echo Show 10 — pairing mode not working
Echo Show 10 — skill disabled itself
Echo Show 10 — stuck in setup mode
Echo Show 10 — voice recognition not working
Echo Show 10 — waking up randomly
Echo Show 15 — 2.4GHz connection issues
Echo Show 15 — can't add new device
Echo Show 15 — error 10-2-3
Echo Show 15 — error 6-1
Echo Show 15 — not waking up
Echo Show 15 — purple ring
Echo Show 15 — reminder not working
Echo Show 15 — skill not responding
Echo Show 15 — smart thermostat issues
Echo Show 15 — won't connect to wifi
Echo Show 5 — alarm didn't go off
Echo Show 5 — can't find Bluetooth device
Echo Show 5 — device is offline
Echo Show 5 — error code 102
Echo Show 5 — routine not working
Echo Show 5 — routine stopped working
Echo Show 5 — routines not saving
Echo Show 5 — smart bulb not connecting
Echo Show 5 — timer not working
Echo Show 5 — wifi setup failed
Echo Show 8 — alarm not working
Echo Show 8 — bedtime routine failed
Echo Show 8 — blue ring spinning
Echo Show 8 — can't hear me
Echo Show 8 — device not found
Echo Show 8 — error 001
Echo Show 8 — error 10-2-2
Echo Show 8 — not understanding commands
Echo Show 8 — responding incorrectly
Echo Show 8 — smart lock offline
Echo Studio — Bluetooth not pairing
Echo Studio — Spotify not working
Echo Studio — disconnecting from wifi
Echo Studio — error code 73001
Echo Studio — group playback not working
Echo Studio — morning routine not working
Echo Studio — red ring
Echo Studio — responding in wrong language
Echo Studio — skill won't enable
Echo Studio — wifi password incorrect
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