Amazon Smart Home Support Guides

Browse all 150 troubleshooting guides for Amazon Smart Home. Click any issue below for step-by-step fix instructions.

Echo 4th Gen — QR code not scanning Echo 4th Gen — app can't find device Echo 4th Gen — can't connect during setup Echo 4th Gen — dual-band wifi problems Echo 4th Gen — music not playing Echo 4th Gen — orange ring Echo 4th Gen — skill not working Echo 4th Gen — smart plug not working Echo 4th Gen — trigger not working Echo 4th Gen — yellow ring flashing Echo Auto — 2.4GHz connection issues Echo Auto — can't add new device Echo Auto — error 10-2-3 Echo Auto — error 6-1 Echo Auto — not waking up Echo Auto — purple ring Echo Auto — reminder not working Echo Auto — skill not responding Echo Auto — smart thermostat issues Echo Auto — won't connect to wifi Echo Buds — Bluetooth not pairing Echo Buds — Spotify not working Echo Buds — disconnecting from wifi Echo Buds — error code 73001 Echo Buds — group playback not working Echo Buds — morning routine not working Echo Buds — red ring Echo Buds — responding in wrong language Echo Buds — skill won't enable Echo Buds — wifi password incorrect Echo Dot 3rd Gen — Bluetooth not pairing Echo Dot 3rd Gen — Spotify not working Echo Dot 3rd Gen — disconnecting from wifi Echo Dot 3rd Gen — error code 73001 Echo Dot 3rd Gen — group playback not working Echo Dot 3rd Gen — morning routine not working Echo Dot 3rd Gen — red ring Echo Dot 3rd Gen — responding in wrong language Echo Dot 3rd Gen — skill won't enable Echo Dot 3rd Gen — wifi password incorrect Echo Dot 4th Gen — 2.4GHz connection issues Echo Dot 4th Gen — can't add new device Echo Dot 4th Gen — error 10-2-3 Echo Dot 4th Gen — error 6-1 Echo Dot 4th Gen — not waking up Echo Dot 4th Gen — purple ring Echo Dot 4th Gen — reminder not working Echo Dot 4th Gen — skill not responding Echo Dot 4th Gen — smart thermostat issues Echo Dot 4th Gen — won't connect to wifi Echo Dot 5th Gen — alarm didn't go off Echo Dot 5th Gen — can't find Bluetooth device Echo Dot 5th Gen — device is offline Echo Dot 5th Gen — error code 102 Echo Dot 5th Gen — routine not working Echo Dot 5th Gen — routine stopped working Echo Dot 5th Gen — routines not saving Echo Dot 5th Gen — smart bulb not connecting Echo Dot 5th Gen — timer not working Echo Dot 5th Gen — wifi setup failed Echo Dot Kids — alarm not working Echo Dot Kids — bedtime routine failed Echo Dot Kids — blue ring spinning Echo Dot Kids — can't hear me Echo Dot Kids — device not found Echo Dot Kids — error 001 Echo Dot Kids — error 10-2-2 Echo Dot Kids — not understanding commands Echo Dot Kids — responding incorrectly Echo Dot Kids — smart lock offline Echo Flex — device not discovered Echo Flex — multi-room audio issues Echo Flex — muted and won't unmute Echo Flex — network not showing Echo Flex — not responding Echo Flex — pairing mode not working Echo Flex — skill disabled itself Echo Flex — stuck in setup mode Echo Flex — voice recognition not working Echo Flex — waking up randomly Echo Plus — alarm didn't go off Echo Plus — can't find Bluetooth device Echo Plus — device is offline Echo Plus — error code 102 Echo Plus — routine not working Echo Plus — routine stopped working Echo Plus — routines not saving Echo Plus — smart bulb not connecting Echo Plus — timer not working Echo Plus — wifi setup failed Echo Pop — QR code not scanning Echo Pop — app can't find device Echo Pop — can't connect during setup Echo Pop — dual-band wifi problems Echo Pop — music not playing Echo Pop — orange ring Echo Pop — skill not working Echo Pop — smart plug not working Echo Pop — trigger not working Echo Pop — yellow ring flashing Echo Show 10 — device not discovered Echo Show 10 — multi-room audio issues Echo Show 10 — muted and won't unmute Echo Show 10 — network not showing Echo Show 10 — not responding Echo Show 10 — pairing mode not working Echo Show 10 — skill disabled itself Echo Show 10 — stuck in setup mode Echo Show 10 — voice recognition not working Echo Show 10 — waking up randomly Echo Show 15 — 2.4GHz connection issues Echo Show 15 — can't add new device Echo Show 15 — error 10-2-3 Echo Show 15 — error 6-1 Echo Show 15 — not waking up Echo Show 15 — purple ring Echo Show 15 — reminder not working Echo Show 15 — skill not responding Echo Show 15 — smart thermostat issues Echo Show 15 — won't connect to wifi Echo Show 5 — alarm didn't go off Echo Show 5 — can't find Bluetooth device Echo Show 5 — device is offline Echo Show 5 — error code 102 Echo Show 5 — routine not working Echo Show 5 — routine stopped working Echo Show 5 — routines not saving Echo Show 5 — smart bulb not connecting Echo Show 5 — timer not working Echo Show 5 — wifi setup failed Echo Show 8 — alarm not working Echo Show 8 — bedtime routine failed Echo Show 8 — blue ring spinning Echo Show 8 — can't hear me Echo Show 8 — device not found Echo Show 8 — error 001 Echo Show 8 — error 10-2-2 Echo Show 8 — not understanding commands Echo Show 8 — responding incorrectly Echo Show 8 — smart lock offline Echo Studio — Bluetooth not pairing Echo Studio — Spotify not working Echo Studio — disconnecting from wifi Echo Studio — error code 73001 Echo Studio — group playback not working Echo Studio — morning routine not working Echo Studio — red ring Echo Studio — responding in wrong language Echo Studio — skill won't enable Echo Studio — wifi password incorrect

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