Why is my Arlo Pro 5S can't hear me?

Common causes include software issues, connectivity problems, and settings misconfigurations. Follow our guide to fix your Arlo Pro 5S.

How do I fix Arlo Pro 5S can't hear me?

Start by restarting your device, checking connections, and updating firmware. Our step-by-step guide provides detailed instructions.

When should I call support for my Arlo Pro 5S?

If troubleshooting doesn't resolve the issue, or you encounter persistent errors, contact a certified Arlo technician.

Arlo Pro 5S can't hear me

If the person on the other end of your Arlo Pro 5S can't hear you during two-way audio conversations, you're not alone. This frustrating issue typically stems from microphone settings, app permissions, or network connectivity problems. Whether you're using the Arlo app to speak with a delivery driver or check in on family members, clear two-way audio is essential for your security camera's effectiveness. This guide walks you through proven troubleshooting steps to restore full microphone functionality to your Arlo Pro 5S.

Quick Microphone Fixes to Try First

Before diving into advanced troubleshooting, these initial checks resolve most Arlo Pro 5S can't hear me complaints within minutes. Start here to save time and get your two-way audio working again.

Check Microphone Permissions in the Arlo App: Open your device's settings, find the Arlo app, and verify microphone access is enabled. On iPhone, go to Settings > Privacy & Security > Microphone > toggle Arlo on. On Android, navigate to Settings > Apps > Arlo > Permissions > Microphone > select "Allow."

Test Two-Way Audio During Live Streaming: Open the Arlo app, tap the Live button on your Pro 5S camera, then press and hold the microphone icon. Speak clearly for 5-10 seconds. Release the icon and listen for your playback. If you hear nothing, the microphone path is blocked.

Verify Camera Firmware is Current: Outdated firmware often causes audio failures. In the Arlo app, go to Settings > My Devices > select your Pro 5S > Device Info > Firmware. If an update is available, connect your camera to its charging cable and install it immediately.

Restart the Camera and Base Station: Power cycle your Pro 5S by removing the battery for 30 seconds, then reinserting it. Unplug your SmartHub or Base Station for 60 seconds before reconnecting. Wait for all LED indicators to show solid blue before testing audio again.

Advanced Troubleshooting for Persistent Audio Failures

If basic steps haven't resolved your Arlo Pro 5S can't hear me problem, deeper configuration issues may be at play. These advanced methods address network conflicts, hardware obstructions, and account-level settings.

Inspect the Microphone Opening for Debris: The Pro 5S microphone sits on the camera's front face near the lens. Gently clean this small opening with a soft, dry brush or compressed air. Remove any dirt, spider webs, or moisture that could muffle sound pickup.

Optimize Your Wi-Fi Signal Strength: Weak connectivity disrupts two-way audio streams. In the Arlo app, check your camera's signal under Device Info. Move your Base Station closer or add a Wi-Fi extender if signal shows fewer than three bars. Ensure your network operates on 2.4GHz for maximum range.

Warning: Do not attempt to disassemble your Arlo Pro 5S camera to access internal microphone components. This will void your warranty and may cause permanent damage. If physical damage is suspected, contact Arlo support for replacement options.

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Frequently Asked Questions

Why can I hear through my Arlo Pro 5S but people can't hear me?

This one-way audio pattern indicates your camera's speaker works but its microphone is compromised. Check app microphone permissions first, then inspect the physical microphone opening for blockages. Network upload speed issues can also prevent your voice from reaching the camera.

Does the Arlo Pro 5S require a subscription for two-way audio?

No, basic two-way audio is included without a paid plan. However, Arlo Secure subscription features like 24/7 emergency response and smart notifications are separate from core microphone functionality. If audio stopped after a trial ended, check whether premium features altered your settings.

How do I factory reset my Arlo Pro 5S to fix microphone problems?

Press and hold the sync button on the camera for 15 seconds until the LED flashes amber. Release and wait for the camera to reboot. You'll need to re-add it to your Arlo account through the app. Only perform this reset after exhausting other troubleshooting steps.